Returns & Exchanges
At Klei Merch Shop, we want you to love your fashion finds. If you are not entirely satisfied, you can return or exchange your items within 30 days of delivery provided they are unworn and in original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Ship the Items
Drop off your package at any authorized carrier location, ensuring all original tags are attached and the garment is in its original condition.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing