Frequently Asked Questions
Everything you need to know about shopping with Klei Merch Shop.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned with original tags attached for a full refund or exchange.
How do I care for my Klei Merch apparel?
To preserve the quality of the prints and fabric, we recommend machine washing inside out with cold water and tumble drying on low heat.
Are your products ethically sourced?
Yes, we partner exclusively with manufacturers who prioritize fair labor practices and sustainable material sourcing to ensure high-quality, ethical fashion.
Do you offer international shipping?
Absolutely! We ship to most countries worldwide. Shipping costs and customs duties are calculated at checkout based on your location.
Can I change my order after it has been placed?
Since we process orders quickly, you have a 2-hour window after purchase to request changes or cancellations by contacting our support team.